Client Servicing & Department Growth: Build positive and trusting relationships with clients to deliver on KPIs

  • Build a trusting relationship with your clients and develop client relationships by acting as a partner and having a deep understanding of their business and its challenges.
  • Identifying relevant up-selling or cross-selling opportunities and tying this into your day-to-day client relationships.
  • Help with new business including data gathering, projections, deck development, and pitching.
  • Build a solid CRO Strategy for all clients based on the relevant data
  • Have full ownership of successful execution of key client projects
  • Establish a robust testing framework for each of our clients
  • Complete research and data analysis to understand each marketing channel and where customer pain points exist within the funnel


Raising the Bar on Quality: Consistently producing top-quality outcomes for client

  • Provide detailed and accurate data analysis and recommendations by leveraging analytics, automation and diverse datasets to decode consumer behaviour in coordination with best practices.
  • Monitor and evaluate web analytics dashboards and reports in order to develop and recommend CRO tests and strategies.
  • Improve the key landing page conversion rates & user experience for our clients websites and LPs, resulting in increased lead gen & ROI from their various marketing channels.


  • Create conversion optimization strategies using both qualitative (page evaluations, UX design principles, site reviews) and quantitative (traffic source analysis, web analytics tools) sources in conjunction with client business objectives.
  • Understand best practices for UI and UX for websites, landing pages, mobile, and desktop
  • Effective use of Web Analytics and conversion optimization testing tools eg Google Analytics, Optimizely, Google Optimize and Zoho PageSense


Team Support: Support the growth and development of the CX and Behaviour team

  • Supporting Head of CX and Behaviour to manage the teams’ workload as well as their training & development as CRO experts.
  • Maintain personal knowledge of the latest industry developments in order to share these with the team.
  • Identify opportunities that will affect the wider CX and behaviour team
  • Share your CRO and data analyst knowledge with other members of the team, working collaboratively to solve problems and test solutions, and advising on client strategies.
  • Support departments and act as an ambassador for data across the agency with thorough data analysis that leads to effective, high quality suggestions for strategies resulting in positive outcomes for our clients
  • Conduct internal planning meetings and lead the development of A/B & multivariate testing road maps that will lift conversion rates

About Reflect Digital

Reflect Digital is the digital marketing agency your customers will thank you for hiring.

Putting our client’s customers first, we work closely with ambitious global brands and eCommerce businesses looking to elevate their marketing and move towards true customer centricity. We help these companies to unleash their digital performance and grow revenue by leveraging human insights and psychological nudges to optimise strategies.

We believe end-customers do not care what channel they find their solution(s) via. The key for brands is to deliver the right message, at the right time in the right place, having built enough of a relationship and trust with the user to drive action or conversion. This is why a deeper understanding of your customer’s journeys, drivers and motivations is needed if you want to deliver exponential growth.

Apply now

The package

  1. Salary £40k+ DOE

  2. Annual Leave: 28 days (ex., Bank Holidays) plus Birthdays, Charity day and between Christmas and NY.

  3. Flexible working, 4-day work week, remote working available

  4. Private Healthcare, inc dental from Aviva



Reflect Digital is more than just a workplace, we are a family, and we genuinely care for each other and for our clients and partners.

Our culture has evolved since being founded in 2011 and the Reflect Digital Way is here to help guide our culture forward. Our culture belongs to us and no-one else. Collectively we must nurture it to ensure we continue to build a family environment that team members want to stay within and new team members want to join.

What does success look like:
  • To deliver an award winning strategy for clients that hits all of their key objectives
  • To help increase client retention and revenue
  • Support the development of account executives and account managers within the team to achieve their potential 


Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every qualification. At Reflect Digital, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. 

We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients. According to the General Data Protection Regulation (GDPR), your information will be kept confidential.


We are also always interested in hearing from talented individuals who love digital so if you are looking for a new challenge get in contact and send us your CV.