Strategic Account Director | Reflect Digital

Careers: Strategic Account Director

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We are looking for somebody who has experience of working with key decision makers and who can deliver business growth. You will have a consultative ‘listen first’ approach and understand what motivates people and tailor your messaging. If this sounds like you and you are now ready to take your career to the next level then this could be an opportunity for you.


We are striving to deliver never-ending improvement in our agency and for our clients. Our growth means we are looking for a client facing Strategic Account Director to join us on our journey and help us to deliver excellence. We’re looking for an awesome individual who can support the team and our clients with a strategic vision and continued growth for us all.


Success looks like...

  • Assembling the right team to scope out the opportunity

  • Understanding who the key decision makers are and ensuring their buy-in

  • Repeat business from clients because of the positive impact and track record of successful campaigns within a team environment

  • Understand our platforms and processes so you can consult with confidence

Your greatest achievements will be...

  • To lead the strategy and help the clients internal challenges.

  • Build a relationship with your clients that is more than just the work we are doing

  • To ensure that Reflect offer a complete range of services that are delivered on time and on budget

Your place in the agency and key relationships

  • Report to the Client Experience Director

  • Working with PM and account support executive on daily projects and jobs

  • Supporting CEO and Client Experience Director on sales opportunities



Key responsibilities

  • Have strong knowledge of our core services and be able to share our expert ways of working to our clients (Design, Web Development, SEO, PPC, Social Media and Email Marketing).
  • Grow the key account revenue in-line with annual targets, leading commercial discussions with clients and partners.
  • Play a critical role in building relationships with key strategic accounts, ensuring client satisfaction throughout engagements, working with SEO, PPC and Account Management teams to frame and communicate the business value from completed projects, with the goal of maximising follow-up work.
  • Holding regular roadmap planning sessions to understand their challenges & scoping out where Reflect Digital could support.
  • Being their key commercial point of contact (e.g. the go to person for new opportunities or issues)
  • Creative instinct and ability to think laterally about new client strategy planning
  • Always be client-focused with a dedication to delivering on time and on budget ensuring at all times our solution meets the client’s needs
  • Provide trend analysis and insight to client’s on the performance of their marketing strategy
  • Upsell to clients and be involved in new business opportunities as and when this arises
  • Manage and retain our clients and ensure that any issues are dealt with swiftly
  • Train and up-skill junior account managers within the team
  • Ability to understand the needs of our clients and to suggest practical solutions and strategies
  • Constantly showing initiative and ideas to constantly improve our offering and the strategies for our clients
  • Ability to help develop our range of services in line with the business vision
  • Mapping the account to identify new stakeholders to proactively go after


How will your role develop?

There is always more to learn and we will always continue to evolve. As well as helping our clients to take the next step this is also our aim with the team at Reflect. We'll work with you to create a career development plan that supports your growth within the agency.


The package

Salary: £42k +

Flexible working options, including 4 day work week, with either Mondays or Fridays off. We want you to enjoy a 3 day weekend every week.

Annual Leave: 20 days with one additional day per year up to 30 days, plus the days in between Christmas and new year.

Climate positive business - We pay for Offset Earth for everyone in the agency

Private Healthcare from Vitality

Perkbox employee rewards and discounts program.



Our culture

Reflect Digital is more than just a workplace, we are a family, we genuinely care for each other and for our clients and partners

Our culture has evolved since being founded in 2011 and the Reflect Digital Way is here to help guide our culture forward. Our culture belongs to us and no-one else. Collectively we must nurture it to ensure we continue to build a family environment that team members want to stay within and new team members want to join.

We’d love to hear from you!

To apply, fill in the form below today.
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Trusted digital agency

UK Search Awards - SEO Winner
Wirehive Best Use of Search 2018
Drum Search Awards SEO finalist 2018
UK Search Awards 2018 SEO Award

Maidstone - Kent

3rd Floor, Kestrel House, Knightrider Street, Maidstone, Kent, ME15 6LU

Soho - London

2 Bourchier Street, Soho, London, W1D 4HZ

Cape Town - South Africa

16 Edison Way, 1st Floor, Block D, Edison Square, Century City, Cape Town, 7441 South Africa

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5 Star reviews

Reflect Digital is rated 4.95 out of 5, based on 22 reviews on Facebook & Google