User experience (UX) Agency | UX design & development specialists London | Kent

User experience (UX) agency

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We design and develop digital experiences that help fuel business growth

Our approach to UX

Here at Reflect Digital, we pride ourselves on making positive, impactful changes for our clients and their businesses when redesigning and developing their websites. Strategically improving user journey, minimising risks and increasing conversions is our main aim to produce something your users will love to use.

In order to do this, we need to be totally aware of current failings to ensure we make substantial changes and improvements where required. Therefore, we introduced an in depth UX process to give us the means to analyse, implement and review this, each time tailored to the needs and requirements of our client.

If you think good design is expensive, you should look at the cost of bad design.” Ralf Steph, CEO of Jaguar

UX is about

  • websites_growth
    Minimising risks and making strategic decisions
  • ppc_scale
    Faking it before you make it
  • branding_brandawareness
    Designing to solve the user’s problems
  • ppc_audience
    Knowing your users and their challenges

Our process

We have defined a UX process that works effectively and efficiently:

  • User research
  • Usability testing
  • Competitor analysis
  • Data analysis
  • User journey mapping
  • Information architecture
  • Reporting
  • Documentation
  • Low fidelity prototypes
  • High fidelity prototypes
  • Workshops
  • Exactly what it says on the tin
  • Milestone reviews and UX tests
  • More UX testing
  • Reporting
  • Report comparisons – Have we made positive improvements?

However, our job is not finished, it is vital to continuously test the product to ensure we are always doing everything we can to give our users the very best experience. Technology is constantly evolving and we need to be certain we have everything in place to track what our users are doing and be prepared to make adjustments as and when required.


Meet our UX design & development team

At Reflect Digital we have a team of friendly and fun individuals who are passionate about what they do. Want to know more about the people you could be working with? Meet our friendly experts below.

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We’d love to hear from you!

To find out how we can help you, contact our friendly and expert team today.

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Trusted digital agency

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UK Search Awards - SEO Winner
Wirehive Best Use of Search 2018
Drum Search Awards SEO finalist 2018
UK Search Awards 2018 SEO Award

Maidstone - Kent

7 James Whatman Court, Turkey Mill, Maidstone, Kent, ME14 5SS

Soho - London

2 Bourchier Street, Soho, London, W1D 4HZ

Cape Town - South Africa

16 Edison Way, 1st Floor, Block D, Edison Square, Century City, Cape Town, 7441 South Africa

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5 Star reviews

Reflect Digital is rated 4.95 out of 5, based on 22 reviews on Facebook & Google