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We are looking for…

We are looking for a passionate advocate of the application of behavioural science in marketing, who appreciates the impact using BeSci has and inspires others to try new approaches through a BeSci lens. They love to collaborate, encouraging others to think in different ways to incorporate behavioural science principles into workflows and deliverables, enhancing client projects, and improving customer experiences. This person is a mixed-methods researcher who can confidently apply up to date research methods, principles and ideas in behavioural science to the agency’s approach, building on a foundation of experimentation. They have a masters in behavioural science or behavioural economics and at least 4 years industry experience, applying behavioural science in a marketing context through UX, CRO, performance marketing or similar.

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Key responsibilities:
  • Deliver projects including persona development, customer segmentation models, customer journey mapping, decision making maps, email journey auditing and UX auditing
  • Applying behavioural science models and frameworks such as COM-B, JTBD and EAST to intrinsically embed into performance marketing and website design processes and deliverables across the Human First Collective
  • Own the process improvements including measurement methodologies for the BeSci team to continuously enhance deliverables
  • Plan and execute mixed method research projects including qualitative and quantitative techniques, as well as using platforms like Meltwater and GWI to further enrich our insights
  • Planning, coordination and execution of workshops both internally and with clients
  • Experience translating complex behavioural insights into decks and strategies, using ROI/profit language for clients.
  • Support with pitches across performance media, UX, website design, as well as behavioural research project pitches 
  • Deliver BeSci training to educate on principles and application both internally and with clients when needed
  • Manage and mentor junior BeSci team members, championing an experimentation and measurement first approach, establishing best practice, technical proficiency and quality of work expectations in the team
  • Collaborate with the Growth, SEO, Paid Media, Innovation, Content, DPR, Creative and UX teams to identify opportunities to enhance client deliverables 
  • Managing stakeholders both on client side and across the Human First Collective
  • Proactive engagement with latest trends/insights impacting clients and sharing.
apply now
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What success looks like:

  • Collaboration with internal teams to ensure BeSci is embedded in everything we deliver across the Human First Collective
  • Measurable performance impact through the delivery of BeSci work and the embedding of BeSci in internal and client processes, and deliverables
  • Operational excellence & leadership both within the team, but across the Human First Collective
  • Commercial growth as a result of pitches and quality of deliverables
Ready for the challenge?

The package

Apply now

  1. Salary: £45k DOE

  2. Annual Leave: 28 days (ex., Bank Holidays) plus Birthdays, Charity day and between Christmas and NY.

  3. Flexible working, 4-day work week, hybrid working available for some roles

  4. Private Healthcare, inc dental from Vitality

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OUR INTERVIEW PROCESS

  • Cultural Interview with Office Manager (30 mins - Video)
  • Initial Interview with Hiring Manager (30 mins - Video)
  • Task Interview (1.5hrs - In person, Maidstone Office)
  • Final Interview with CEO Becky (Video/Phone)

OUR CULTURE

Reflect Digital is more than just a workplace, we are a family, and we genuinely care for each other and for our clients and partners.

Our culture has evolved since being founded in 2011 and the Reflect Digital Way is here to help guide our culture forward. Our culture belongs to us and no-one else. Collectively we must nurture it to ensure we continue to build a family environment that team members want to stay within and new team members want to join.

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DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every qualification. At Reflect Digital, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. 

We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients. According to the General Data Protection Regulation (GDPR), your information will be kept confidential.

SEND US YOUR CV.

We are also always interested in hearing from talented individuals who love digital so if you are looking for a new challenge get in contact and send us your CV.