Taking eCommerce Brands to the Next-Level with Online Buyer Behaviour Insights

As an eCommerce marketing agency, we know how important understanding your buyers’ online behaviour is, and in the digital industry, this understanding could help your brand break through the noise. 

Over half of the internet population shop online at least once a month…that’s a lot of customers! Whether you want to enter a new market, utilise a new channel, improve your customers’ experiences, or simply increase sales, we can help you get there by applying online buyer behaviour insights. 

Navigating the world of eCommerce can be challenging because it’s so different to the more traditional forms of marketing. It’s no secret that when targeted correctly some individuals are far more likely to behave in certain ways online than offline, but understanding why and how is not for the faint-hearted. Luckily, we live and breathe digital so we’re up for the challenge.

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Our Approach to Next-Level Online Behaviour Strategies

At Reflect, we strive to be the online behaviour agency specialising in adding value for eCommerce brands wherever possible which is why we provide services informed by online buyer behaviour throughout our business. From SEO to Gamification, Paid Media to CX, all of our services are built on the premise that tapping into online buyer behaviour is the core foundation of any good digital strategy. 

As well as this, we’re obsessed with data. In our opinion, there’s nothing that a good data set can’t tell you…so long as the right minds are analysing it. Have your sales dropped? Data will tell us where you’re losing your customers. Have you seen an increase in traffic to your site? Data will tell us where it’s coming from. 

Last, but certainly not least, we’re always concerned about what’s best for our clients. If something’s not right for you, our dedicated team will be the first to let you know so that your budget isn’t going into services that aren’t elevating your digital presence. 

Find out more about our human behaviour approach


As a digital behaviour agency, we have more than ten years of experience, meaning we were around before anyone knew what Snapchat was before Facebook turned into Meta, and we’re even older than Instagram (only just, though)! 

We’ve seen an abundance of digital change and transformation which means we know what to do when the unexpected happens when others might panic. As well as this, we’re passionate about all things digital from the tops of our heads to the tips of our toes, meaning that we come to work every day looking forward to what’s in store.

Plus, our understanding of Online Buyer Behaviour is what fuels our ability to support the success of eCommerce brands, ensuring every channel is connected while harnessing the right language to attract and convert shoppers.


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